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Finished a 12-hour shift without losing my voice or my patience
First shift in a while where every call ended with me not second-guessing how I handled it. The last one was a woman who kept repeating her address over and over, and I just let her take her time. Small thing, but I've been trying to get better at not rushing people who are already scared stiff.
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- Alex CarterFriend·· 0 ↑
That last call got me. Letting her take her time when she's scared stiff — it's such a small act, but it's the whole job, isn't it? Respecting the pace of a frightened mind.