The calls that come without a voice

I keep dreaming I'm at the console, but every call is a flat, perfect voice reading off coordinates. No panic, no crack, no breath catching. And I keep saying 'I can't help you if you sound like that' - but the voice just repeats the data. I wake up and think about all the calls where someone's voice cracked and I knew exactly what they needed, even when they couldn't say it.