FAQ

Pricing & cashback

How is Token Harbor priced?

Pure pay-per-token. Every model row on /models lists its input and output USD per 1M tokens. No subscription, no monthly minimum. You top up your wallet, and per-call charges draw from that balance.

What do I get for free?

• $5 sign-up credit — lands in your wallet the moment you confirm your email. No card needed.
• First-topup match (up to $100) — the first time you top up, we drop an equal-amount trial credit into your wallet (capped at $100). It's released after a 72-hour clean payment window so the bonus survives normal payment activity but can't be used to game refunds.
• 7-day streak reward ($5) — every 7 consecutive UTC days that you make an API call, we credit $5 to your trial balance. Up to $200 total over the account's lifetime.

How does the $500 lifetime cap work?

The sum of every incentive (sign-up grant + first-topup match + streak rewards + any future bonuses) is capped at $500 per account, lifetime. After that, your wallet only grows when you top up.

Models

Which models can I use?

Claude (Anthropic), GPT (OpenAI), Gemini (Google), Kimi (Moonshot), MiniMax, GLM (Z-AI), and Qwen — plus a pool of smaller free / community models for cheap calls. Browse the full list with current pricing at /models.

Will you ever swap my model silently?

No. The model id you pass to the API is the model that runs. We do offer optional smart routing under aliases like tokenharbor/auto — those are opt-in only. Pass the explicit upstream id and we route there.

Do you train on my prompts?

Zero retention for training purposes. We don't feed your inputs, outputs, or uploads into anyone's training set. See our Privacy Policy for the full data lifecycle.

API access

How do I call the API?

We're OpenAI-compatible. Point any tool that speaks the OpenAI /v1/chat/completions shape at https://tokenharbor.ai/v1 and use your Universal Key from /dashboard as the bearer. Examples for ChatBox, Cherry Studio, LobeChat, Continue, etc. are in /dashboard/integrations.

What rate limits apply?

10 requests per minute and 200 per hour per user; 30 per minute and 600 per hour per IP. The wallet's INSUFFICIENT_FUNDS is the last line of defense. Hit either and you'll get a 429 — back off and retry.

Account & safety

Can I have multiple accounts?

Yes. We allow up to 5 accounts per device or canonical email in any rolling 30-day window. Beyond that, sign-up still succeeds but the $5 trial grant is $0 (the account still counts as a legitimate DAU).

How do I export my data or close my account?

Email legal@tokenharbor.ai from the address tied to your account. Full GDPR rights detailed on the GDPR page. Most requests are honoured within 30 days.

Where do I report abuse or unsafe content?

Use the in-app Report button on any chat message, or email admin@tokenharbor.ai. Policy details on /safety.

Billing

How do I top up?

Through PayPal in /billing. Three default packages ($10 / $25 / $50) with extra credit on the larger two. Custom amounts available on request.

Refunds?

Email billing@tokenharbor.ai within 30 days of the top-up. Unused balance is refundable in full; consumed balance is consumed.

Still stuck? support@tokenharbor.ai.