Terms of Service

What changed on November 10, 2026

• Training (Sections 7.2 and 7.4): we removed the statement that we do not send paid-route content to any provider for training. Token Harbor still does not use it to train models; the providers that serve your request process it under their own terms.

What changed on November 9, 2026

• Refund when an account is closed for age (Section 2.3): if we close an account because it is held or used by someone under 18, we refund on request the unspent part of fiat top-ups made in the 30 days before closure, to the original payment method.
• Passes (Sections 4.5, 4.6 and 4.8): a Pass is a single payment for the month or year you select unless you turn on automatic renewal at checkout; a Pass without automatic renewal does not need to be cancelled and ends at the end of that period; and moving a Pass that does not renew automatically to a larger Pass is charged as a new full period of the larger Pass, less a credit for the unused value of your existing Pass.
• Interest categories (Sections 7.2 and 7.3): if you turn free models on and agree to share free-route content, we also use that content to infer broad interest categories, only to choose which Token Harbor offers and promotions we show you on our own website and apps. We do not give them to advertisers or other third parties. Turning free models off stops this straight away, and existing interest summaries stop being used within 20 days.
• Automated classification (Section 7.2): on every route, free or paid, in the API and in web chat, an automated classification service reads the text of messages; we keep only the labels it returns. Safety-check excerpts, kept for 30 days, are named as the exception to paid-route content not being persistently stored.

What changed on November 6, 2026

• Minimum age (Introduction, Sections 2.3 and 3): you must be at least 18 to hold or use an account, and may not open an account for, or let anyone under 18 use, an account; an application aimed at people under 18 is allowed only where the usage policies of the providers that serve its models allow it and you follow them and the law; and we may restrict or close an account held or used by someone under 18 without the steps in Section 9.2.

What changed on October 31, 2026

• Company and payment processor names: the company that provides the Service is TH TECHNOLOGY PTE. LTD. (UEN 202630148W), which operates Token Harbor; the disclaimer in Section 8 and the contact details in Section 11 use the same name.
• Caching and storage exceptions (Sections 7.2 and 7.4): Section 7.4 now lists the same five exceptions as the Privacy Policy. The short-lived cache covers API and web-chat requests, free or paid; keeps the response with the producing account’s identifier; may serve an identical request from another account for at most five minutes; and deletes the response within 24 hours.
• Suspensions and termination (Sections 1.2, 3 and 9): a new Section 9.2 sets out the process: a 24-hour suspension and an email for a first confirmed violation, permanent termination for a further one, a short list of serious cases, and how to appeal. Section 9.1 no longer says that action is always taken without notice; Survival is now Section 9.3.
• Refunds on termination (Section 5.4): a new Section 5.4 states the refund when we permanently terminate an account: the same as Section 5.1.
• Free models (Sections 7.2 and 7.3): our staff may read free-route conversations and may use third-party AI tools to help analyze them; the providers that serve free models may use them under their own terms, including to train their own models; your consent covers free models we add later; free models were switched on by default on June 14, 2026 for accounts that already existed.
• Providers (Sections 1, 3, 4.1 and 7): we now refer to “the providers that serve your request” instead of naming them.
• Pass allowance (Section 4.5): the allowance is released in 7-day windows, and requests stop when a window is used up unless you choose to continue at your own expense.

Welcome to Token Harbor. These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “Customer”, or “you”) and TH TECHNOLOGY PTE. LTD. (UEN 202630148W), which operates Token Harbor (“Token Harbor”, “we”, “us”, or “our”). These Terms govern your access to and use of our website, API endpoints, software development kits (SDKs), chat interfaces, and underlying routing infrastructure (collectively, the “Service”).

By registering an account, generating an API key, or integrating our Service into your applications, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are accepting these Terms on behalf of a corporate entity, you represent and warrant that you possess the legal authority to bind that entity. You may use the Service only if you are at least 18 years old; see Section 2.3.

1. Provision of Service & Provider Obligations

1.1 The Routing Infrastructure

Token Harbor operates as an intermediary infrastructure layer, providing a unified application programming interface (API) that routes user prompts and payloads to the third-party providers that serve your request.

1.2 Provider Compliance Pass-Through

By utilizing Token Harbor to access any underlying artificial intelligence model, you explicitly agree to review and strictly comply with all applicable terms of service, acceptable use policies, and end-user license agreements enforced by the providers that serve your request. Any act or omission by you that violates such a provider’s policy shall be deemed a material breach of these Terms and may lead to suspension or termination of your account under Section 9.2.

1.3 Service Level and Availability

Token Harbor makes no representation or warranty regarding the continuous availability of any specific model or endpoint. We reserve the absolute right to throttle, deprecate, modify, or remove access to specific models at any time, with or without notice, due to network conditions, compliance requirements, or technical unviability.

2. Account Security & API Key Management

2.1 Account Integrity

You are required to provide accurate and legally identifiable information during registration. Accounts are strictly non-transferable. You assume full operational and legal responsibility for any downstream end-users interacting with the Service via your applications.

2.2 Bearer Token Liability

API keys generated through Token Harbor function as bearer tokens. You bear sole and absolute responsibility for maintaining the cryptographic security of your API keys. You are financially liable for all inference charges, overages, and platform usage executed via your API keys, regardless of whether such usage was authorized by you, up to the exact moment you programmatically revoke the compromised key or formally notify us of a breach.

2.3 Minimum Age

You must be at least 18 years old and legally capable of entering into a binding contract under the laws applicable to you to create an account, generate an API key, or otherwise use the Service. By doing any of these things you represent and warrant that you are at least 18.

You must not open an account for, or on behalf of, a person under 18, and you must not let a person under 18 use your account or your API keys. This Section governs who may hold and use an account. People who use an application you build are your end-users (Section 2.1), and the rules for an application that is used by people under 18 are in Section 3.

If we have reason to believe that an account is held or used by someone under 18, we may ask you to confirm your age, and we may restrict, suspend or close the account. Because an account that is held or used by someone under 18 should not have been opened, the steps in Section 9.2 do not apply to it: we may act at once, and we will tell you afterwards, by email to the address on your account, where we are able to. If you are a parent or guardian and believe that a person under 18 has an account with us, write to support@tokenharbor.ai.

If we close an account under this Section, we will, on request from the account holder or their parent or guardian to our support team, refund to the original payment method the unspent part of fiat top-ups made in the 30 days before closure. Promotional credits and other non-cash benefits are not refundable.

3. Acceptable Use Policy (AUP)

You agree to utilize the Service strictly for lawful purposes. You shall not, nor shall you permit or facilitate any third party to:

• Harmful Deployments: Generate, route, or distribute content that facilitates illegal acts, depicts child sexual abuse material (CSAM), promotes non-consensual intimate imagery, incites targeted violence, or violates the intellectual property rights of any third party.
• Infrastructure Abuse: Deploy malicious code, execute denial-of-service (DoS) attacks, attempt to bypass rate-limiting protocols, or engage in prompt injection techniques designed to compromise the security, stability, or architectural guardrails of the Token Harbor gateway.
• Competitive Benchmarking & Extraction: Programmatically scrape, reverse-engineer, or systematically extract data from the Service to train, fine-tune, or benchmark competing machine learning models or infrastructure routing platforms.
• Model Distillation & Training: Use Service outputs — including generated text, reasoning traces, tool-call structures, logprobs, or embeddings — to train, fine-tune, distill, or otherwise improve any machine learning model, whether performed directly or through an intermediary or affiliated accounts. This prohibition mirrors and incorporates the usage policies of the providers that serve your request, which bind all traffic carried through the gateway.
• Proxy Reselling: Utilize the Service to construct a direct, white-labeled proxy alternative to Token Harbor without adding substantive unique value or without prior written enterprise authorization.
• Applications for Minors: Offer through the Service an application that is directed at people under 18, or that you know or ought reasonably to expect will be used by them, unless the usage policies of the providers that serve the models the application uses allow it and you comply with those policies and with the law that applies to you and your users, including laws on children’s privacy, online safety and advertising to children. Where a provider’s policies do not allow it, you must not use the models that provider serves for that application. Nothing in this paragraph allows a person under 18 to hold an account (Section 2.3).

Content you share with other people: parts of the Service let you share content with other people — community posts and comments, the team chat of a mini app you build with others, and what a mini app keeps for all of its users. You are responsible for what you share. It must follow this policy and the law, and must not harass, threaten or sexualise anyone or disclose another person's private information without their permission. Anyone can report shared content to us from the Report control beside it. A person reviews each report; we may remove content and restrict accounts, and we tell the person who reported and, when we remove something, the person who posted it, what we decided and the category of the reason, unless the law or someone's safety prevents it. Either can reply to have the decision looked at again. Apparent child sexual abuse material is removed and reported to the competent authorities. The Mini App Terms (/mini-app-terms) apply to mini apps in addition to these Terms.

Enforcement: Token Harbor monitors usage telemetry and runs automated safety checks on the text of requests and replies for patterns consistent with the violations above, including systematic output-collection consistent with model distillation. Violations may result in throttling, suspension or termination of the account and associated accounts as described in Section 9.2, loss of promotional credits, disclosure of relevant usage records to the affected provider or competent authorities, and liability for damages arising from the violation. What happens to any paid balance when an account is permanently terminated is set out in Section 5.4. We retain request metadata and flagged excerpts for this purpose as described in our Privacy Policy.

4. Financial Terms & Billing Mechanics

4.1 Usage-Based Billing

The Service operates on a deterministic, usage-based billing model (e.g., per-token, per-request, or per-image) as defined on our active pricing schedule. You acknowledge that tokenization logic varies between the providers that serve your request, and billing will reflect the exact token counts they return.

4.2 Prepaid Balances

Access to the Service on a usage-based basis requires maintaining a positive prepaid balance in US Dollars (USD). Where no subscription Pass is active, depletion of your prepaid balance will result in automatic, immediate suspension of API access. A Pass provides an included monthly usage allowance instead of drawing on a prepaid balance, and does not require one; see Section 4.5.

4.3 Taxes and Levies

All fees displayed are exclusive of any applicable federal, state, local, or international taxes, levies, or duties (including VAT or GST). You are solely responsible for the payment of all such taxes associated with your use of the Service, excluding taxes based solely on Token Harbor's net income.

4.4 Promotional Credits

Promotional credits, referral bonuses, and system-granted allowances possess no inherent cash value, are non-transferable, and may be revoked or expired at our sole discretion.

Certain promotional credits — including the first top-up match — are granted in a locked state and become spendable incrementally as you consume your own paid balance, on a one-to-one basis. Any portion that remains locked is not spendable, withdrawable, or refundable, and is reclaimed first in the event of a refund or chargeback of the associated top-up.

4.5 Passes and Optional Automatic Renewal

In addition to prepaid balances, Token Harbor offers optional plans (“Passes”). A Pass is bought for one month or for one year. Automatic renewal is optional and is off unless you turn it on at checkout. Without automatic renewal, a Pass is a single payment for the period you selected: nothing is charged again, there is nothing to cancel, and the Pass ends at the end of that period. If you turn on automatic renewal, the Pass becomes a recurring subscription, and you expressly authorise Token Harbor and its payment processors to charge your selected payment method automatically, on a recurring basis and without further action or notice from you, until you cancel. If you do not want a recurring charge, leave automatic renewal off.

All Pass prices are stated and charged in US Dollars (USD). The price, the billing period, and the amount of the first charge are displayed to you on the pricing page and again on the payment page before you confirm. The amount shown at that moment is the amount charged.

A Pass covers either one month or one year, as you select. With automatic renewal on, a monthly Pass renews every month and an annual Pass renews every twelve (12) months, in each case on the anniversary of the date the subscription began, and each renewal is charged automatically on that date. Without automatic renewal, a monthly Pass ends one month, and an annual Pass twelve (12) months, after the date of purchase. An annual Pass is charged the equivalent of ten (10) months for twelve (12) months of access; it does not grant a year of usage in advance, and its included usage allowance is released in the same 7-day windows as a monthly Pass, as described in the next paragraph.

The usage allowance included with a Pass is released in 7-day windows and does not accumulate. Any unused portion of a window expires when that window ends and is not carried forward, refunded, or exchanged for credit. A Pass is included usage, not a prepaid balance. When a window's allowance is used up, requests that draw on the Pass stop until the next window begins, unless you choose to continue them at your own expense from your wallet balance.

Where automatic renewal is on, each renewal is charged at the then-current published price for your plan. If we change the price of a plan you hold, we will notify you by email at the address on your account before the change takes effect, and the new price will apply only from your next renewal date, so that you have the opportunity to cancel first.

4.6 Cancelling a Subscription

This Section applies to a Pass with automatic renewal on. A Pass bought without automatic renewal does not need to be cancelled: it ends at the end of the period paid for. You may cancel a Pass at any time and without giving a reason, from Billing settings in your Token Harbor dashboard. Cancellation is self-service, requires no approval from us and no contact with support, and is effective as soon as you request it: from that moment no further charge will be made to your payment method.

Cancelling stops future renewals; it does not end the period you have already paid for. Your Pass and its benefits remain available until the end of the current billing period, after which the account reverts to the free tier and retains any remaining prepaid balance. You may subscribe again at any time.

4.7 Failed Renewal Payments

If a renewal charge is declined, we will attempt to collect it again and will contact you at the email address on your account. Your Pass remains active during a grace period of fourteen (14) days for monthly Passes and thirty (30) days for annual Passes. If payment has not succeeded by the end of that grace period, the Pass ends and the account reverts to the free tier. No penalty or late fee is applied.

4.8 Changing a Pass

You may move to a larger Pass at any time. The change takes effect immediately, a new usage window begins at that moment with the full window allowance of the larger Pass, and the amount payable is shown to you for confirmation before any money is taken. If your current Pass renews automatically, you are charged only the difference between the two plans for the remainder of the current billing period, and the unused value of your existing Pass is credited against that charge. If your current Pass does not renew automatically, you are charged the price of the larger Pass for a new full period beginning on the date of the change, less a credit for the unused value of your existing Pass, calculated in proportion to the time remaining in its period at the current price of that Pass; your existing Pass ends when the larger one begins. To move to a smaller Pass: if your Pass renews automatically, cancel it — it remains active until the end of the paid period — and subscribe to the smaller plan thereafter; if it does not, buy the smaller Pass after your current one ends.

5. Refund Policy & Dispute Resolution

5.1 Sole and Exclusive Remedy

We offer a thirty (30) calendar day evaluation window. You may request a refund for fiat currency top-ups executed within the preceding 30 days. Refunds apply strictly to the unused, unspent fiat balance. Digital credits consumed by API inference are strictly non-refundable.

5.2 Chargeback Protocols

Initiating a payment dispute or chargeback via your financial institution without exhausting Token Harbor’s internal support channels constitutes a violation of these Terms. Such actions will result in the immediate and permanent termination of your account and the forfeiture of any remaining digital balances.

5.3 Subscription Charges

A subscription charge pays for a defined period of access rather than for a prepaid balance, and that access is delivered for the whole of the period. Charges already made for the current billing period are therefore not refunded on cancellation, and the Pass remains usable until that period ends. This does not affect any refund or withdrawal right you have under the mandatory consumer law of your country of residence, which we will honour where it applies.

If you believe a subscription charge was taken in error — for example a renewal after you cancelled, or a charge you do not recognise — contact support@tokenharbor.ai. We will investigate, and we will refund an erroneous charge in full.

5.4 Refund on Permanent Termination

If we permanently terminate your account under Section 9.2, the refund is the same as under Section 5.1: on request to support@tokenharbor.ai, we refund to the original payment method the unused, unspent part of fiat top-ups made within the preceding 30 days. We do not refund credit you have already used; promotional, referral, locked or earned credit; or the charge for the current period of a Pass, which is not a prepaid balance (Section 5.3). Your Pass is cancelled and no further renewal charge is made. This Section does not apply to an account terminated for a payment dispute or chargeback (Section 5.2), and we may withhold an amount we are legally entitled to keep or that you owe us.

6. Global Regulatory Compliance & Regional Availability

6.1 Trade Controls

Token Harbor complies strictly with global economic sanctions and trade regulations. You represent and warrant that you, your corporate affiliates, and your end-users are not located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive sovereign sanctions or embargoes by the United Nations or other major international regulatory bodies.

6.2 Local Infrastructure Restrictions

Due to evolving regulatory frameworks, localized data compliance mandates, and specific network infrastructure constraints, the Service is restricted and not intended for use in certain jurisdictions. Accounts identified as systematically accessing the platform from regions where domestic regulations prohibit use of the Service may have their access restricted to ensure platform-wide regulatory alignment.

7. Intellectual Property & Data Processing Tiers

7.1 Input & Output Ownership

As between the parties, and subject strictly to the terms of the providers that serve your request, you retain all rights, title, and interest in and to the inputs (prompts) you submit and the outputs (completions) generated. You grant Token Harbor a limited, transient license to process, route, and transmit this data solely to execute your API requests in accordance with the data governance tiers outlined below.

7.2 Data Governance Tiers: Paid vs. Free Models

The degree of data retention applied to your payloads is determined by the billing status of the selected model endpoint:

• Paid Tier (Premium Models): For API inference executed against paid model routes, Token Harbor does not use payloads to train models; the providers that serve your request process them under their own terms. Payloads are processed for request fulfillment and are not persistently stored, apart from safety-check excerpts kept for 30 days and the other exceptions in Section 7.4. On every route, free or paid, in the API and in web chat, the text of messages is also read by an automated classification service, for safety checks, routing, checking whether a model answered, and deciding which web-chat features a message needs; we keep only the labels it returns (see Section 1 of our Privacy Policy). A model may have separate paid and explicitly designated free routes with different policies.
• Free Tier (No-Cost Models): After you explicitly enable free models, Token Harbor may retain, log, and analyze prompts and responses sent through permanent endpoints designated “Free.” The models offered on those endpoints are identified as “Free” on the Models page and in the model list returned by the API, and that set changes over time as models are added or retired. Your consent covers the free models offered when you agree and any permanent free model we add later; we announce new free models on the Models page. Token Harbor may use this data for service diagnostics, safety, optimization, and to evaluate and improve models and products. Token Harbor also uses it to infer broad interest categories, only to choose which Token Harbor offers and promotions we show you on our own website and apps, as described in Section 1 of our Privacy Policy; we do not give your interest categories to advertisers or other third parties, and only free-route content you share is used for them. Our staff may read it, and we may use third-party AI tools to help analyze it. Token Harbor does not train models on it itself. The providers that serve free models may also use these conversations under their own terms, including to train their own models. A limited-time campaign may instead expressly state that it follows the paid-route policy in Section 7.2; such campaign traffic is not collected under the permanent free-model data program.

7.3 User Autonomy & Opt-In Choice

Free-model data sharing is off by default and requires an account-level opt-in. One earlier exception: on June 14, 2026, free models were switched on by default for accounts that already existed and had not opted out. You may turn it off at any time; doing so disables future free-route use and immediately stops future Token Harbor collection and new interest-category processing under this program, and your existing interest summary stops being used within 20 days. It does not require deletion of data already collected while consent was active. You may continue using paid routes under the paid-tier policy. Web chat histories maintained for your convenience may be deleted at any time; a deleted chat disappears from your account straight away and is permanently erased within 30 days.

7.4 Caching, Safety Checks & Logging

Token Harbor does not use paid-route prompts or responses to train models. Apart from the five exceptions below, we do not store them once the request has been answered. Only required operational and billing metadata, such as token counts and timestamps, is retained. The providers that serve your request process the content under their own terms.

• Short-lived cache. To reduce cost, we may keep the text of a response, together with the identifier of the account that produced it, for a short time so that an identical request can be answered without running the model again. A cached response is served for at most five (5) minutes and is deleted within 24 hours. An identical request (same model, messages, tools and settings) from a different account may be answered from it. It applies to API and web-chat requests alike, free or paid. Requests that use tools or structured output, and requests that ask for no caching, are not cached. Cached responses are not used for training.
• Safety checks. Requests and replies on every route, free or paid, pass through automated safety checks. If a check flags a request, we keep an excerpt of it of up to 4,000 characters, with the result, so that our team can review it and answer appeals. The excerpt text is deleted after 30 days, unless it is needed for an open review, an appeal or a legal obligation; the result, categories and date are kept.
• Very large requests. A request larger than 4 MB is held in temporary storage while we pass it on, and is deleted once it has been read.
• Error and diagnostic logs. If a request fails, fragments of the error returned by the provider may appear in our error and diagnostic logs; in rare cases these quote a few words from the request.
• Web chat. If you use our web or mobile chat, your conversation history is stored in your account, whichever model you use (see Section 7.3 and our Privacy Policy).

8. Disclaimers & Limitation of Liability

8.1 “As Is” Disclaimer

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, TH TECHNOLOGY PTE. LTD. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR STRICTLY SECURE.

8.2 Output Reliability Disclaimer

OUTPUTS ARE GENERATED BY PROBABILISTIC MACHINE LEARNING MODELS OVER WHICH TOKEN HARBOR EXERCISES NO CONTROL. WE DISCLAIM ALL LIABILITY FOR THE ACCURACY, RELIABILITY, OR FACTUAL CORRECTNESS OF ANY GENERATED CONTENT. YOU BEAR FULL RESPONSIBILITY FOR EVALUATING OUTPUTS BEFORE RELYING UPON THEM IN COMMERCIAL, LEGAL, MEDICAL, OR HIGH-STAKES ENVIRONMENTS.

8.3 Indemnification

You agree to indemnify, defend, and hold harmless Token Harbor, its directors, officers, employees, and agents from any claims, damages, liabilities, costs, or expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; or (c) any claim that your applications or end-users infringed upon the rights of a third party.

8.4 Limitation of Liability

IN NO EVENT SHALL TOKEN HARBOR BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR DATA LOSS. OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD $100).

9. Term, Termination & Survival

9.1 Termination Rights

You may terminate these Terms at any time by ceasing all use of the Service and requesting account deletion. We may suspend or terminate your access if we reasonably believe you have violated these Terms or the Safety & Content Policy, in the way described in Section 9.2. Where immediate action is needed to protect people, the Service, or other customers, or where the law requires it, we may act without prior notice, and we will tell you afterwards where we are able to.

9.2 Suspension and Permanent Termination for Violations

If we confirm that your use of the Service breaches these Terms or the Safety & Content Policy, we will ordinarily proceed as follows:

• (a) First confirmed violation — 24-hour suspension. We suspend your account for 24 hours and send an email to the address on your account. The email states the category of the violation and how to contact us. The suspension ends automatically after 24 hours and access is restored without any action by you.
• (b) Further violation — permanent termination. If a further violation is confirmed after a suspension has ended, we will permanently terminate your account, whether or not you replied to our email. An earlier violation stays on record for 12 months.
• (c) Serious violations. A member of our team may decide, case by case and never automatically, to terminate an account permanently without a prior suspension where the violation involves sexual content involving minors, credible threats of violence, payment fraud or payment abuse (including the conduct described in Section 5.2), or attacks on the Service or its security, or where we are required by law to do so.
• (d) What we tell you. Our email and any later message give the category of the violation (for example “prohibited content” or “abuse of the Service”). We do not describe how we detected it.
• (e) During a suspension. You cannot use the API or the chat interfaces. Your balance and any active Pass are kept. A suspension does not extend a Pass or pause billing, and is not a reason for a refund. Published mini apps stay available unless the app itself is the violation.
• (f) Permanent termination and your money. When we permanently terminate your account we cancel any subscription, so no further renewal charge is made, and we handle your balance as set out in Section 5.4.
• (g) Appeals. If you think a suspension or termination was a mistake, write to support@tokenharbor.ai. We review appeals within 2 business days. A 24-hour suspension ends on its own and does not wait for the appeal. If we find we were wrong, we will restore your account and any balance we held back.
• (h) New accounts. Opening another account to get around a suspension or termination is itself a violation, and we may terminate that account too.
• (i) Notice. An email to the address on your account counts as notice, even if you do not read it or it cannot be delivered because the address is no longer valid.

9.3 Survival

Upon termination of these Terms, any provisions that by their nature should survive termination shall remain in full force and effect. This includes, without limitation, accrued payment obligations, intellectual property rights, warranty disclaimers, indemnities, and limitations of liability.

10. Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Singapore, and the parties hereby irrevocably consent to the personal jurisdiction and venue therein.

11. Contact Information

For formal legal notices, compliance reporting, or account inquiries, please contact:

Email: legal@tokenharbor.ai

Corporate Entity: TH TECHNOLOGY PTE. LTD., Singapore