This page reproduces Section 5 of our Terms of Service in full. It is the same text, published separately so it can be linked on its own; where anything here needs interpreting, the Terms of Service govern.
5. Refund Policy & Dispute Resolution
5.1 Sole and Exclusive Remedy
We offer a thirty (30) calendar day evaluation window. You may request a refund for fiat currency top-ups executed within the preceding 30 days. Refunds apply strictly to the unused, unspent fiat balance. Digital credits consumed by API inference are strictly non-refundable.
5.2 Chargeback Protocols
Initiating a payment dispute or chargeback via your financial institution without exhausting Token Harbor’s internal support channels constitutes a violation of these Terms. Such actions will result in the immediate and permanent termination of your account and the forfeiture of any remaining digital balances.
5.3 Subscription Charges
A subscription charge pays for a defined period of access rather than for a prepaid balance, and that access is delivered for the whole of the period. Charges already made for the current billing period are therefore not refunded on cancellation, and the Pass remains usable until that period ends. This does not affect any refund or withdrawal right you have under the mandatory consumer law of your country of residence, which we will honour where it applies.
If you believe a subscription charge was taken in error — for example a renewal after you cancelled, or a charge you do not recognise — contact support@tokenharbor.ai. We will investigate, and we will refund an erroneous charge in full.
Stopping future charges
You do not need a refund to stop a subscription. Cancel a Pass at any time from Billing settings in your dashboard: cancellation is self-service, takes no approval from us, and no further charge is made from the moment you request it. Your Pass stays usable until the end of the period you have already paid for, and the account then returns to the free tier with any remaining prepaid balance intact. This is set out in Section 4.6 of the Terms of Service.
How to reach us
Write to support@tokenharbor.ai, or open the support assistant at tokenharbor.ai/support, which will put you in touch with our team. We would much rather resolve a billing question directly than have you raise a dispute with your bank or payment provider — see Section 5.2.